Privacy policy

Last updated: 6 November 2026

This policy explains what personal information Bexley Paw Parlour collects, why we collect it, who we share it with and what your rights are. We’ve kept it short and in plain English.

Who we are

Bexley Paw Parlour, 59 Bexley High Street, Bexley, Kent DA5 1AB. We are responsible for your personal information. If you have any questions, email hello@bexleypawparlour.co.uk or call 07852 635340.

What we collect

Your details: your name, phone number, email address and, if you give it to us, your address.
Your dog’s details: name, breed, age, coat, health notes, vaccinations, behaviour notes and grooming history. This helps us groom your dog safely.
Bookings and payments: your appointments, deposits and payments. Card payments are handled by our booking system’s payment provider. We never see or store your full card number.
Messages: anything you send us by our website form, email, text, WhatsApp, phone, Instagram or Facebook.
Photos: photos of your dog taken at the salon.

Why we use it

To take and manage your bookings, groom your dog and take payment.
To send appointment reminders and let you know when your dog is due their next groom.
To reply to your messages and questions.
To send occasional news and offers by email or text. You can unsubscribe at any time using the link in the message or by telling us.
To keep the records we have to keep by law, such as accounts for tax.

The legal reasons we rely on are: to provide the service you’ve asked for, our legitimate interest in running the business, your consent (for marketing, where needed), and our legal obligations.

Photos of your dog

We love showing off our work, so we may share photos of your dog on our website, Instagram, Facebook and Google. We don’t post photos of you without asking. If you’d rather we didn’t share photos of your dog, just tell us and we won’t.

Who we share it with

We never sell your information. We only share it with the services that help us run the salon:

MoeGo: our booking system. It stores client and dog records, takes deposits and payments (through its payment provider) and sends appointment reminders by text and email.
WhatsApp (Meta): if you message us on WhatsApp.
Instagram and Facebook (Meta): if you message us there, and for photos we post.
Google: our email (Google Workspace), our Google Business Profile and reviews, and the map on our website.
Our website host: messages sent through our website form are stored on our website.
Our accountant: for our accounts and tax.

Some of these companies may store information outside the UK, for example in the USA. Where they do, they use approved safeguards to protect it.

How long we keep it

We keep your client and dog records while you’re a customer. If you haven’t visited for 2 years, we delete or anonymise them, apart from financial records, which we must keep for 6 years for tax. Website messages are kept only as long as we need to deal with your enquiry.

Cookies

Our website only uses the cookies it needs to work. We don’t use advertising or tracking cookies. Some pages show content from other services, such as the Google map and our Google reviews, and those services may set their own cookies. Our online booking page is run by MoeGo, which has its own privacy policy.

Your rights

You can ask us to:

give you a copy of the information we hold about you
correct anything that’s wrong
delete your information
stop or limit how we use it, including marketing
send your information to you or another business

Just email hello@bexleypawparlour.co.uk. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please talk to us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.